It works with either one of that at a time, but not both at the same time. The power light blinks and the surface does not charge. But there is always a better way to handle the problem and enjoy the good features this pc has. The surface book 2 is still a great 2in1 device and a smart choice if you are looking for a valid work companion, but the lag with the surface book 2 can be a dealbreaker, which can compel you to return the device or avoid it altogether. Using a regular dp to dp cable on my desktop pc works a1 so somethings up with the dock. Im using the surface dock with dual external monitors. We hope you love the surface dock as much as we do. This is the surface dock that microsoft should have created.
Beside a faulty power adapter that came with the original packaging already changed with a working one, im very happy with this machine. It connects any surface to any hdmicompatible display. Quick video guide on how to fix the weird network issues where the wired ethernet connection would suddenly disconnect for a couple of seconds. Microsoft surface book 2 screen flickering problem solved. Unfortunately the lenovo docking being a usb docking, the calibration settings from the profiler could not be applied to my external screens. Connecting to a ms surface docking station overnight. The problem is annoying enough to where i have ditched the third monitor, and now drive two of them individually using the two display ports on the dock.
Lastly, windows 10 64bit os is preinstalled in microsoft surface book 2. There are additional problems depending on whether i plug the monitor directly into the book or run it through one of the display ports on the surface dock. For some reason the highest resolution i can select on the external monitor is 1920x1080 even though it should support 3840x2160. Jan 01, 2018 quick video guide on how to fix the weird network issues where the wired ethernet connection would suddenly disconnect for a couple of seconds. Fortunately, as with most other problems, there are ways to reverse things and regain control of the keyboard. I have a user who is having an issue with their surface book when it is connected to 2 external monitors through a surface dock. All of us on the surface team are highly grateful for all the surface fans out there for the great feedback. Hi i recently deployed a surface book to a company user. Removing my surface book from the dock and redocking several times a day has. We are also going to show you how to fix docking problems in surface book 2. Ultimate surface pro and surface book 2 accessories 2018 edition duration.
Significant redocking problems when attaching the surface books clipboard to a docked base. Download surface book 2 drivers and firmware from official. Surface book 2 usb and docking problems windows 10 forums. This tool supersedes the earlier microsoft surface dock updater tool, previously available for download as part of surface tools for it. You can use the following troubleshooting methods for surface book, surface pro 4, and.
The next surface book 2 i got had numerous problems such as it would take 10 minutes to turn on, overheating was a serious recurrent issue, the tablet part would say it was detached with the slightest movement, coil whine started becoming an issue, and i finally replaced it with a device from another company due to it continually crashing. Dock cannot deliver sufficient power to surface book 2. Hate to be the person to join a forum just to complain but im hoping my surface book is just a bad unit. I just updated the surface dock firmware, so hoping i will not have any more issues. Download surface book drivers and firmware from official.
Microsoft surface pro 4pro 5pro 6 usb hub docking station with 4k hdmi adapter, 3 usb 3. Each device is being used with a dock, with 2 mini displayport adapters from the dock dvi into the 2 monitors. Jun 05, 2018 the 15inch surface book 2 has a real problem with its power supply. Ok so i just turned on my surface book this morning and the sound problem greeted me ugh. With 15 ports, great performance, and a small footprint, the ts3 plus is about the best thunderbolt 3 dock you can buy today. Sometimes i can extend the displays from book screen to lg, but mostly i have to choose between screen 1 and screen 2. Surface book issue with external hard drives going to sleep. If youre having wifi problems, go to surface cant find my wireless network.
Share everything on your surface with the mini displayport to hdmi 2. In this episode we feature the microsoft surface book 2. If youre using the surface dock while trying to listen to audio, see troubleshoot surface dock. Microsoft surface book 2 overheating fix very quick infofuge. Use these drivers and firmware to prepare your custom images for enterprise deployment, or to repair problems with custom installations of windows on your surface book 2. At first glance, microsofts surface dock seems like a convenient solution, but theres a problem.
After relentless attempts, the doc is now up to date. Mini hdmi out problem surface book windows central forums. One thing to watch out for if you get a surface dock is to make sure youre getting the one with wattage appropriate for your device. First the docking was giving display issue but i was able to resolve that without any problem. The dock s power supply simply doesnt produce enough energy. This firmware and driver package contains drivers for all of the components in the surface book, as well as updates to the system firmware that have been released via windows update. Why is your surface book 2 running slow and what to do. It is very common and many people have encountered this problem on their laptops. Serious audio problem with the surface book windows. Troubleshoot surface dock and docking stations microsoft support.
Hi all, i have the surface pro 4 i5, 8g connected to my samsung lu28d590ds 4k monitor. Fix fix for external display monitors flickerissues with. Fix problems detaching or attaching your surface book keyboard. If youd like to install updates yourself, follow these instructions to manually update your microsoft surface dock firmware. Surface book 2 and surface dock have pushed me over the edge. Why microsoft needs to release a new surface dock now. The dock does not give sufficient power to run the gpu in the surface book 2. If youre having trouble detaching or attaching your surface book keyboard, here are some steps to try to get things working again.
Anyone else having issues with the surface dock not. When the monitors are used in a daisy chain configuration, the last monitor in. Here are a list of problems ive experienced with this dock, sometimes multiple at once. The surface book 2 and all windows devices, apparently cant properly handle docking undocking from an external display. I suspect it has something to do with an incompatible. Hi everyone, when connecting my 4k monitor acer xb280hk to the surface dock which is then connected to my surface book, the monitor is detected and starts to show an image but the image turns off and on, over and over, every half a second nonstop. Microsoft confirms surface book 2s power problem the verge. Fix common surface problems using the surface diagnostic. The surface book 2 looses battery power slowly over a period of time to the point that after 2 hours time my surface book 2 is no longer charged. Nov 17, 2017 microsofts surface book 2 has a power problem. Surface book 2 usb and docking problems always after startup, my surface book 2 touchpad freezes for seconds several times. I pair some great accessories that mesh well with the surface book. Feb, 2020 cumulative and current firmware and drivers for the surface book.
Dell u2414hb with microsoft surface book and dock not. I needed a docking that used a passthrough to use the internal graphic card from the surface and not the usb graphic card from the docking. I believe its simply not possible given these pieces of hardware. The microsoft surface dock 3 issues and how to solve them.
I put in a few solid hours this morning trying to sort things out. So i am wondering if this is a softwaredriver problem that will be fixed in the future or if there is something wrong with my surface book. If youre thinking about using the surface dock with your surface book 2 you may wish to read this. The random nature of these problems is making it hard to diagnose an. Make sure that the firmware is completely up to date on the surface book, and use the surface book dock updater to update the. If i connect another to the dock or both to the dock, i get issues. After youve installed the surface dock firmware update, your surface dock will automatically update, and you wont have to do anything. Unplugging the dock from the surface solves the problem but its not charging so its not really a solution. Amazing amount of problems with surface book microsoft. Anyone else having issues with the surface dock not working with 2. Bought a mdp to dvi cable for my 2nd monitor, a samsung. Check out this guide and fix the problem in no time.
If youre having problems typing or using the touchpad on your surface book keyboard, see troubleshoot surface type cover or keyboard. Debzy, i have a surface book wperformance base and two monitors that connect to the surface dock via hdmi to minidisplay adapters. Considering the high price of microsoft surface pro devices youd think these cables would be packaged in with the surface pro, or at least with the docking station, but that isnt the case. Solved surface book external monitors black out and come. Aug 08, 2019 you may have encountered microsoft surface book 2 screen flickering problem or the screen of your laptop is blinking very often.
This is the surface dock that microsoft should have created the. Surface dock not working correctly with external monitors. Fix fix for external display monitors flickerissues. How to fix surface book 2 base docking problems windows central. I am running a surface book, dock and 2 monitors and have the exact same issue. Fix common surface problems using the surface diagnostic toolkit.
How to fix surface book 2 base docking problems windows. Dec 12, 2017 no better time than the present why microsoft needs to release a new surface dock now microsofts surface dock is a valuable piece of hardware many professionals rely on every day. When operating at peak performance, it may draw more power than its stock charger or surface dock can handle. If i connect one external to the surface itself, it works no problems. Close all audio apps, then remove any accessory cables from your surface and the accessory and reconnect them. Discus and support surface book 2 usb and docking problems in windows 10 support to solve the problem. A microsoft surface with empty battery is not rechargeable at the dock. I just got the surface book 1tb with the surface dock. So, in this article, we are going to talk about the best features of the surface book 2 laptop.
One of the greatest features of this laptop is the fact that it is a twoinone computer. May 23, 2016 the new surface dock is compatible with surface book, surface pro 4, and surface pro 3, and is available for purchase at retail stores, online, and through authorized resellers. User reports of surface book and surface pro 4 problems. If youre using a surface book 2 15inch, though, then this is one. Finally, a real and working solution to the surface pro external monitor problems that have been a pain for so many of us. User reports of surface book and surface pro 4 problems proliferate. Ive seen one of the problems posted but here is the list so far after using it for 4 hours. I would get lots of disconnects, reconnects and flickering. Microsoft surface dock compatible with surface pro 3, surface pro 4, and surface book 4. Feb 06, 2019 kensingtons surface dock costs a lot, but it turns the surface pro into a desktop companion. The heating problem is generally when the heat is increased in excessive amounts in your microsoft surface book 2. The new surface dock completely eliminates all those problems. These drivers and firmware are compatible with windows 10, including enterprise versions. Ive had my surface pro 4 for almost a year now and ive been having a lot of problems connecting mini dp to hdmi my external displays from the dock.
Jun 26, 2019 the last thing you may have to do with surface book 2 is perhaps the device that does not recognize the keyboard. Make sure accessories that use bluetooth wireless technology are paired correctly with your surface. Now the surface book dock keep disconnecting and reconnecting devices. I have been successfully using a surface pro 3 in a dock with two monitors, one via an hdmi adaptor in the mini display port in the dock, the other via a vga adaptor in the on board mini display port in the surface pro 3. There have been some creative workarounds suggested elsewhere such as using a usb display adapter, but i have not tried that. I have samsung 24 sf350 monitors, connected to the two mini dv ports.
I have had some odd problems with my surface pro 4 from time to time with the microsoft dock and 2 external monitors, where i go to turn on my sp4 and nothing displays on my monitors, i then open up my sp4 and the display is on there, so i shut it down and wait a few seconds then close it back up and hit the power button and then everything is working on my monitors. Thought at first the new dock was the problem so i put the. Surface book issue with external hard drives going to. How to fix frequent surface dock issues windows report. The 15inch surface book 2 has a real problem with its power supply.
This will routinely lead to problems such as missing usb. The ultimate laptop improves in every way but one an underthehood power issue with the surface dock, a usbc port, and the surface book 2 charger is the only. Fixing microsoft surface dock network issues and disconnects. Apr 08, 2020 after youve installed the surface dock firmware update, your surface dock will automatically update, and you wont have to do anything. It was pitched to us as dual display dock supporting 4k. This is because we have received many complaints about it.
Microsoft surface dock is free with a surface book 2, but at. I experienced the same problem with a surface pro 4 that had sat on the shelf for months and unable to charge using the ms surface docking station. I recently purchased two dell u2414h monitors to work with my surface book and surface dock. Why i hate my microsoft surface book 2 digital trends. I am not able to get the dock to work with both my dell p2715q 4k monitors.
The dock can not keep the surface book 2 charged while under heavy gpu use. Microsoft surface dock suitable for surface book, pro 4, pro 3 black, pd900008 4. If you are running windows 10 in s mode you will need to switch out of s mode. The zip file allows you to selectively install or deploy individual drivers. First, lets check some of the most common things that can cause problems with. Troubleshoot problems with your surface dock for surface book, surface pro 4, and surface pro 3, get help for surface docking stations.
Get to work on your microsoft surface pro 3, surface pro 4, surface pro 5, surface pro 6 or surface book with this microsoft pd900003 surface dock, which features usb 3. Aug 15, 2019 surface book 2 and surface pro 6 devices are throttling speeds because of an intel flag called bd prochot that manages thermal control. Feb 10, 2018 welcome to the third episode of the ultimate laptop setup. An error occurred while retrieving sharing information. Surface bae 2 fixes how to fix surface book 2 base docking problems the surface book 2 continues the revolution for versatile computing form factors, but it isnt without its problems. Does the surface book 2 only support the official microsoft surface dock. Solution, dual monitor issue using surface book and dock. It will almost most certainly be compatible with future. The one thing that is really bothering me is that i cant get the display drivers to work. Cumulative and current firmware and drivers for the surface book. Dec 07, 2017 this is getting ridiculous now, we have 4 surface pro 4 devices and 1 surface book with official microsoft docks.
After its done freezing, it gives off the usb has connected sound, stops freezing, then does it again and again for about 45 times. I know people have had problems using the surface pro dock with the surface books. The monitors work reliably for a while sometimes up to 3 or 4 hours then suddenly one or both will go blank and the display will switch back to the surface book for a second or two then will revert to the. Every time this happens computer would freeze up and then work again. I can get one to work most of the time, but once i connect the. Its been running windows 10 and going like a dream. I tried this work around and it is still a little funky.
Microsofts surface book 2 has a power problem pcworld. Aug 01, 2018 surface bae 2 fixes how to fix surface book 2 base docking problems the surface book 2 continues the revolution for versatile computing form factors, but it isnt without its problems. Get rid of surface book 2 base docking problems now the. Microsoft now claims the surface book 2 battery can be replaced by microsoft authorized service providers. There are reports of surface book freezes all over the web. No idea about the first generation sb but the surface dock works alright with my sb2. Find out how to use the surface diagnostic toolkit to fix the most common software issues on your surface device. Feb 27, 2019 troubleshoot problems with your surface dock for surface book, surface pro 4, and surface pro 3, get help for surface docking stations.